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AZ Attorney General’s Office looking into Buckeye water bill issues

For more than two months Buckeye residents have been trying to get answers on why their water bills are showing mysterious spikes.

az attorney generals office

Some have received credits, but they say still no one has told them what’s going on.

The city held a special council meeting on Monday night to discuss it, but residents say they left unsatisfied.

Now the Office of the Arizona Attorney General is looking into the issue after citizen complaints.

A letter from the Consumer Protection and Advocacy Section was received by the city clerk on Nov. 29, stating, “We are currently in the process of attempting to obtain a resolution with the company. We are providing you with a copy of the complaint so that your agency may take whatever additional action it finds appropriate.”

The city says it has been working to get through dozens of calls to its water bill hotline.
Without a concrete resolution, residents worry the spikes might happen again.

“That’s the only thing that they can say is, ‘Someone is stealing your water, or you’ve got a leak.’ And nobody wants to hear that. We’ve been hearing that for months now,” said Buckeye homeowner Jeff Hancock

.

That was the answer Hancock said he received after huge water bills in September and October.

The city has so far identified 71 more homeowners with mysterious increases in their water use.
Only 19 have had leaks.

Read More Here: AZ Attorney General’s Office looking into Buckeye water bill spi – azfamily.com 3TV | Phoenix Breaking News, Weather, Sport