City of Buckeye Responds To Customer Water Billing Concerns

This is the response that the City of Buckeye released about the current water bill crisis. Does this do enough to help? Is there more that can or should be done?

Why has the Mayor not shown public concerns about how his water dept. is billing his residents?

Why has the Mayor not shown public concerns about how his water dept. is billing his residents?


The City of Buckeye takes very seriously any concerns its residents have about higher utility bills.  We understand that each customer’s account history is unique and questions may vary, so we want to stress that our Water Resources Department customer service representatives have been and will continue to be available each working day to discuss customers’ concerns about their water bills.  We ask that those customers please call for assistance at 623-349-6100.

City officials understand the importance water plays in everyone’s lives and have taken several proactive steps to ensure the most efficient use of that precious resource, including

  • At a customer’s request, our Water Resources personnel will come to their home to provide suggestions on how to detect the source of an excessive water usage pattern
  • If a customer is concerned that their water meter is not reading accurately, the city will send it to an independent lab for testing
  • We’re in the process of a system-wide installation of a wireless water meter reading system that operates 24/7, which will allow residents to log onto their account several times a day to check on their home’s water usage patterns
  • We’ve hosted water forums in the past several months, to educate residents about how water meters work, tips on how to identify potential leaks inside and outside the home and to answer specific questions customers have about their accounts
  • Use of city’s official website and social media pages to publish regular tips on how to detect water leaks around the home, how a water meter works and water conservation

Again, our customer service representatives will continue to be available to assist customers who have questions or concerns about their utility bills or water usage.

Customers can call 623-349-6100 to discuss their individual accounts anytime during regular business hours, 7 a.m. to 6 p.m., Monday through Thursday.


Source: City of Buckeye Responds To Customer Water Billing Concerns